How to avoid Tech Support Phone scams

Tech Support Criminals are Looking at New Ways to Scam You. 

Today I’d like to share some tips in how to avoid avoid tech support phone scams.

 Overview

These days Cyber Criminals will do any trick in the book to con people.  Tech Support scams are still happening here in Australia and around the world, and people are being sucked in by these bad boys. They are now looking into smartphone technology to con you! Here some tips on what to do and how to avoid tech support phone scams!

 

avoid tech support phone scams

What happens with these scams?

Tech support phone scams is common issues in which we can all get caught up in. It has happened to me also, when they called me to say that my computer was infected by a virus.  But I was smart enough to realise that this was a scam, so I hung up on them.  But it is not only happening with computers, PC World has reported that scammers are now trying to target mobile/cell phone users.

 

These types of scams usually involves some people calling you to say they are from Windows Security Centre, and that you have a virus in your computer. 

 

What they would normally do is to ask you common questions such as is your computer slow? and they will get you to open up your computer and then ask you to download some remote control software, which then takes over your computer.  They are then in control and then they will open windows utilities such as Event Viewer or registry programs in an attempt to prove to you, that your computer is in fact infected with viruses.  

 

avoid tech support phone scams

 

Scammers are now targeting people with smartphones and tablets, where the scammer tries to get the user to connect their smartphone to the PC So that the scammer can control the smartphone through remote control software. 

 

How To avoid These Scams

1. If you have a problem with your smartphone such as your Andorid device.  Take your device to a reputable  dealer, sometimes just Googling for tech support help is not really a good idea either, unless you know that the company is reputable.  These scammers are also using Google advertising to get their number listed in Google for you to call them directly.

2. Do not trust unsolicited calls. Do not provide any personal information.  For windows users, cyber criminals will claim to be from: Windows helpdesk, Windows Service Centre or Microsoft Tech Support, just to name a few .

3. Report Phone Scams

Report phone scams to your local Federal Trade Commission you can learn more from here

Try to take the callers information, and report to your local authorities.

4. Do not purchase any software they try to sell you, If they are after a fee, hang up.

For More information you can find out more here from the Microsoft website http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

 

 

Final Thoughts

I hope I have helped you here with some of these tips.  Remember never to give your personal information to these people and report them to your local authorities.  If you have technical issues with your computer and gadgets, remember to always take them to a trustworthy person to take a look at it for service or repair if you are in doubt.   What are your experiences with these types of scams?  Have your say by leaving your comments below.

 

Article Resources and More Information  

http://www.zdnet.com/watch-tech-support-scammers-at-work-live-7000025130/

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

http://blog.malwarebytes.org/tech-support-scams/

http://www.pcworld.com/article/2087701/tech-support-scammers-are-targeting-mobile-users-researchers-say.html

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Anthony Rousek

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Technology Enthusiast, blogger and Microsoft Certified Professional

Anthony Rousek
Technology Enthusiast, blogger and Microsoft Certified Professional